Return & Refund Policy

Last Updated: October 26, 2023

Thank you for choosing educatinvesuk.digital. We strive to provide high-quality educational content and services related to AI in financial literacy.

Please read this policy carefully. This is the Return and Refund Policy of educatinvesuk.digital.

1. Digital Products and Services

Our primary offerings consist of digital educational content, access to AI-powered learning platforms, online courses, informational resources, and potentially subscription-based services ("Services").

Due to the nature of digital products and services, which are accessible immediately upon purchase or subscription activation and can be consumed or copied, we generally do not offer refunds once a Service has been accessed or used, except under specific circumstances outlined below.

2. General Refund Policy

Refunds are not typically provided for our digital Services. All sales are considered final unless otherwise specified in a particular Service offering or as required by applicable consumer protection laws.

We encourage users to carefully review the service descriptions, features, and any available trial periods before making a purchase decision.

3. Exceptions to No Refund Policy

We may consider refunds on a case-by-case basis under the following circumstances:

  • Service Not As Described: If the Service provided is significantly different from the description provided on our website or in promotional materials, and this discrepancy materially affects your ability to use the Service as intended. You must notify us within 7 days of purchase with clear evidence of the discrepancy.
  • Technical Issues: If you experience persistent technical issues that prevent you from accessing or using the Service, and our support team is unable to resolve the issue within a reasonable timeframe (e.g., 14 business days) after you have reported it and cooperated with troubleshooting efforts.
  • Duplicate Purchase: If you have accidentally purchased the same Service multiple times due to a system error or demonstrable user error, we may refund the duplicate transaction(s).
  • Non-Delivery of Service: If you paid for a Service but did not receive access or the necessary credentials to use the Service within a reasonable time frame (e.g., 24-48 hours for automated delivery, or as otherwise specified for manually provisioned services), and this was not due to issues on your end (e.g., incorrect email provided).

Any refund requests based on these exceptions must be submitted in writing to our support team at [email protected] within 14 days of the original purchase date, unless a longer period is mandated by law.

4. Subscription Services

For subscription-based Services:

  • Cancellation: You can cancel your subscription at any time. Cancellation will typically take effect at the end of your current billing period. You will continue to have access to the Service until the end of that period.
  • No Refunds for Partial Subscription Periods: We do not provide refunds or credits for any partial subscription periods or unused Services if you cancel your subscription before the end of the current billing cycle.
  • Renewal Charges: If you do not wish to renew your subscription, you must cancel it before the renewal date to avoid being charged for the next billing cycle. We typically send reminders before renewal, but it is your responsibility to manage your subscription.

5. How to Request a Refund

To request a refund based on the exceptions outlined above, please contact our customer support team at [email protected]. Please include the following information in your request:

  • Your full name and email address used for the purchase.
  • Order number or transaction ID.
  • Date of purchase.
  • Name of the Service purchased.
  • A clear explanation of why you are requesting a refund, including any supporting evidence (e.g., screenshots of errors, correspondence with support).

We will review your request and notify you of our decision within a reasonable timeframe, typically within 7-10 business days.

6. Processing of Approved Refunds

If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies or payment processor's timelines.

7. No Obligation for Free Trials or Promotions

If you accessed a Service through a free trial or special promotional offer, this Return and Refund Policy may not apply, or specific terms related to that offer will take precedence.

8. Changes to this Policy

We reserve the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our Site. Your continued use of our Services after any such changes constitutes your acceptance of the new policy.

9. Contact Us

If you have any questions about our Return and Refund Policy, please contact us: